Privacy Policy
Padiham Embroidery (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and your rights under UK GDPR and the Data Protection Act 2018.
1. Who We Are
Padiham Embroidery, based in Padiham, Lancashire. For any privacy questions, contact us at neil@padihamembroidery.co.uk.
2. What We Collect
We may collect: your name, email address, telephone number, delivery and billing address, order details, and any artwork, logos or files you upload. When you use our website we may also collect technical data such as your IP address and browsing information through cookies.
3. How We Use Your Data
We use your personal data to: process and fulfil your orders; respond to quotes and enquiries; arrange delivery; provide customer service; and, where required, meet our legal obligations. We process your data on the lawful bases of performing our contract with you, our legitimate business interests, and your consent where applicable.
4. Sharing Your Data
We only share your data where necessary to fulfil your order — for example with delivery couriers (Royal Mail) and our secure payment providers. We do not sell your personal data to third parties.
5. Payment Security
Payments are processed securely by our third-party payment provider. We do not store your full card details on our servers.
6. How Long We Keep It
We keep your personal data only as long as necessary to fulfil the purposes we collected it for, including legal, accounting and reporting requirements.
7. Your Rights
Under UK GDPR you have the right to access, correct, or request deletion of your personal data, to object to or restrict processing, and to data portability. To exercise any of these rights, contact neil@padihamembroidery.co.uk. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
8. Cookies
Our website uses cookies to make it work properly, remember your basket, and understand how visitors use the site. You can control cookies through your browser settings.
9. Contact
Padiham Embroidery · Padiham, Lancashire · neil@padihamembroidery.co.uk · 07732 595079
Last updated: September 2026