Delivery Policy
We deliver across the UK using Royal Mail Tracked services. This policy explains how our delivery works.
1. Delivery Options & Cost
Delivery is calculated at checkout based on the weight of your order and the service you choose:
- Royal Mail Tracked 48 — aims to deliver within 2 to 3 working days.
- Royal Mail Tracked 24 — aims to deliver within 1 to 2 working days.
The exact cost is shown at checkout before you pay. All parcels are tracked and include Royal Mail compensation cover.
2. Processing & Turnaround
As most of our items are embroidered to order, delivery times begin after your artwork is approved and payment is received, and after your items have been produced. Production time depends on the size of your order — we will keep you updated and let you know expected timescales.
The delivery service times above (Tracked 24 / 48) apply to transit only, once your order has been dispatched.
3. Delivery Area
We currently deliver to addresses within the United Kingdom. If you need delivery elsewhere, please contact us before ordering.
4. Tracking
Once your order is dispatched, you will be able to track it via Royal Mail. If you have any concerns about your delivery, contact us with your order number.
5. Delays & Issues
Estimated delivery times are not guaranteed. We are not responsible for delays caused by Royal Mail or circumstances beyond our control, but we will always help resolve any problems. If your parcel is lost or damaged in transit, contact us and we will assist with a claim.
6. Contact
Padiham Embroidery · Padiham, Lancashire · neil@padihamembroidery.co.uk · 07732 595079
Last updated: September 2026